Terms and Conditions

Shipping and billing address MUST be the same for first time customers only.

Method of Payment  

The following options are available:

1. Credit Card. We accept Visa, MasterCard, Diners, American Express,
and Discover.

2. Wire Transfer.

3. Branch Cash Deposit

4. Paypal

5. On a net account. Must have an approved credit application on file with
us.

When you provide a check as payment, you authorize us either to use information from your check to make a one-time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic fund transfer, funds may be withdrawn from your account as soon as the same day we receive your payment, and you will not receive your check back from your financial institution

CALIFORNIA STATE SALES TAX:

•  All California Resellers must provide a resale tax number or the entire order will be taxable. IMPORTANT: Credit will not be issued if the resale number is not mentioned at the time of the order.

•  Legitimate and current resale numbers are required.

•  The resale number needs to be provided as soon as possible upon ordering, or tax will be applied to the order by 5pm the next business day.

RETURNED CHECKS AND FEES :

There will be a $30.00 fee charged for any returned check, in addition to
the original check amount.

CREDIT AND REFUND PAYMENTS :

Shipping

•  If a customer uses their own shipping company or already has an account with any of the companies listed above, they may use that account, but will be responsible for charges and arrangements.

BACK ORDERS :

Although we keep a large inventory of each product in stock, some occasionally sell out quickly. We do not accept payments for back ordered items in advance. The only exception made is for students attending Training Classes or at Trade Shows.

SHIPPING CHARGES FOR BACK ORDERS AT TRADE SHOWS OR CLASSES :

• Back ordered items are shipped Ground Delivery only.

• BioTouch may opt to waive shipping charges on items under 10 lbs.

• All rush or overseas shipments will require shipping charges prepaid.

• Oversized items and heavy equipment need to have shipping charges prepaid.

All international shipments will be delivered at the port of destination. All customs clearing arrangements, brokering fees, taxes, duties and transportation costs from the port of destination will be the buyer's responsibility. Customs issues vary by country. 

ERRORS OR DELAYS:

•  Stating the exact name of the product when ordering prevents error and delay.

•  If an item was sent in error (on our part), please report it immediately. A call tag may be issued to pick up the merchandise and replaced with the correct item(s), OR, we may opt to use a different method to process the exchange.

Returns and Exchanges

• Please inspect merchandise as soon as possible upon delivery. If there are any questions, please contact your sales representative immediately.

• All return and exchange shipments must be postmarked within 45 days of
  purchase, meets unused condition, unless otherwise stated. If return is
  unused condition but requires repacking it is subject to 15 % restocking
  fee. Merchandise must be returned postage prepaid, in its original
  packaging, and fit for resale. Items that have tampered with, misused, or
  serial numbers that have been tampered with, will not be accepted.

• Unless a wrong item was shipped or determined to be defective, customer is responsible for all shipping charges on all returns, as well as any insurance coverage to prevent risk of loss.

• Items determined to be found defective or incorrectly shipped, will be replaced and re-shipped to the customer at no charge if within the U.S.

• If a defective item is part of a kit, only that defective part or item will be replaced. A repair fee may apply.

• Unless determined to be defective, Special Order items cannot be returned, no exceptions.

• Replacement items are sent only after we have the returned items in hand, unless special circumstances cause us to waive the return requirement. 

  Warranties

  All machines, skin, and salon equipment have a standard Six (6) Month Limited Warranty unless otherwise stated. Parts and labor are covered. Manufacturer is not responsible for any damage caused by tampering or improper use, or normal wear and tear. Although account information can be retrieved, the original invoice is preferred to insure warranty coverage.

  PRODUCTS WITH A SIX ( 6) MONTH LIMITED WARRANTY INCLUDE:

            •  Cosmetic and skin care products

  * MACHINES AND EQUIPMENT

  Warranties will be valid only on Machines determined to be defective, within the warranty period, and with the original serial number in place.